FAQs
Frequently asked questions
product
What kind of battery will I need to use my product?
Most of our products do not need batteries to be installed. For products that require batteries to be purchased separately, it will be indicated and prompted on the product details page. Regarding the specific battery model, different products will require different models, which need to be judged according to the actual product. Most products will come with a charger as a gift in the package. There are plug-in and magnetic types. Different products use different charging methods.
Are LUST LIST products safe?
All our adult products have undergone strict quality inspection procedures. From the selection of raw materials to every link in production and processing, there is a professional quality monitoring team to check. We only use high-quality materials that meet safety standards to ensure that the products are non-toxic, odorless, non-irritating, and will not cause any potential harm to human health.
How do I clean & store my vibrator?
Rinse it clean with flowing clear water. After wiping off the moisture, let it air dry in a cool place.
Please tell me more information about the production specifications in the LUST LIST supply chain?
Our production factory adopts advanced production equipment and techniques and strictly follows international quality management system standards for production. Each product is elaborately crafted through multiple processes to ensure stable and reliable product quality. From mold making to assembly and packaging, every step is strictly operated in accordance with specifications to ensure the safety and durability of products.
Payment
What are my payment options?
Currently only PayPal payment is supported. More payment methods will be added later.
How can I pay in installments?
Installment payment is not available for the time being. It will be provided in the future.
Can I pay in another currency than the one displayed?
Currently only US dollars can be accepted.
Shipping & Returns
Where in the world do you ship to?
Currently, shipments can only be made to Canada and the United States.
What are the shipping fees?
Shipping cost is calculated according to the weight of the goods.
If I am not satisfied with my purchase, can I return it?
Due to the special nature of the product, as a private item, it cannot be returned or exchanged after the package is opened except for problems caused by transportation.